Terms of service

Welcome to Welfor. These Terms of Service ("Terms") govern your use of our website and the purchase of products from Welfor.

By accessing or using our website, you agree to these Terms. Please read them carefully before placing an order.

1. About Welfor

Welfor is an online retail store offering a range of products to customers in the United Kingdom.

Business Name: Welfor
Address: 21 Gortmerron Link Road, Dungannon, BT71 6LS, United Kingdom
Email: support@welfor.store
Phone: 02887724401
Website: welfor.store

2. Using Our Website

You agree to use our website lawfully and not to:

• Use the website for fraudulent or unlawful purposes

• Attempt to gain unauthorised access to our website or systems

• Interfere with the operation or security of the website

• Copy or reproduce our website content without permission

• Submit false or misleading information when placing an order

We reserve the right to restrict or terminate access to our website where there is a reasonable basis to do so.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices and other information on our website are accurate.

However, colours and appearance may vary depending on your device or screen settings.

We reserve the right to correct errors, update product information and make changes to products where necessary.

Nothing in these Terms affects your statutory rights as a consumer.

4. Prices

All product prices displayed on our website will be shown in the applicable currency at the time of purchase.

Any applicable delivery charges will be displayed before you complete your order.

Where applicable, taxes and other charges will be handled in accordance with relevant UK requirements.

We reserve the right to correct pricing errors. If an obvious pricing error affects an order, we may contact you before fulfilling the order.

5. Placing an Order

When you place an order, you are making an offer to purchase the selected products.

After placing an order, you will normally receive an order confirmation by email.

An order is not necessarily accepted simply because you have received an order confirmation. We reserve the right to refuse or cancel an order in appropriate circumstances, including where:

• A product is unavailable

• There is an obvious pricing or product information error

• We suspect fraudulent or unauthorised activity

• We are unable to fulfil the order for reasons outside our reasonable control

If we cancel an order after payment has been taken, we will arrange an appropriate refund.

6. Payment

Payments may be processed through PayPal and other payment methods made available at checkout.

You confirm that you are authorised to use the payment method used for your order.

Payment processing may be subject to the payment provider's own terms and privacy policy.

7. Delivery

We currently aim to deliver orders to customers in the United Kingdom.

Our estimated delivery time is approximately 5–7 business days after dispatch, subject to the circumstances described in our Shipping Policy.

Delivery times are estimates and may occasionally be affected by carrier delays, customs procedures, weather or other circumstances outside our reasonable control.

For more information, please see our Shipping Policy.

8. Cancellation, Returns and Refunds

Consumers purchasing online may have statutory cancellation rights under UK law.

Where the statutory cancellation right applies, customers generally have 14 days from receiving the goods to notify us that they wish to cancel, followed by a further 14 days to return the goods.

Certain products may be excluded from cancellation rights where permitted by law.

For complete information about cancellations, returns and refunds, please see our Refund, Returns & Cancellation Policy.

Nothing in these Terms limits or excludes statutory consumer rights that cannot legally be excluded.

9. Faulty or Incorrect Products

If a product is faulty, damaged, incorrectly supplied or does not meet applicable consumer law requirements, please contact us as soon as possible.

We will assess the issue and provide an appropriate remedy in accordance with your statutory rights.

10. Intellectual Property

Unless otherwise stated, the content of this website, including text, graphics, logos, images, design elements and other materials, belongs to Welfor or is used with appropriate permission.

You may not reproduce, distribute, modify or commercially exploit our website content without prior permission, except where permitted by law.

11. Third-Party Services and Links

Our website may use third-party services, including payment, delivery, analytics and other technology providers.

We may also provide links to third-party websites.

Third-party services are subject to their own terms and policies, and we are not responsible for content or services provided independently by third parties.

12. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be available, uninterrupted or free from errors.

We may temporarily suspend or modify the website for maintenance, security, updates or other operational reasons.

13. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any consumer rights that cannot legally be excluded or limited.

Subject to the above, we are responsible only for losses that are reasonably foreseeable and arise from our breach of these Terms or our legal obligations.

14. Events Outside Our Control

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, such as natural disasters, severe weather, strikes, transportation disruption, customs delays, internet or telecommunications failures, government action or other similar events.

Where such an event occurs, we will take reasonable steps to minimise its impact.

15. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, services, website or legal requirements.

The latest version will be published on this page and will apply from the date stated at the beginning of the Terms.

16. Governing Law

These Terms are governed by the laws applicable in the United Kingdom.

If you are a consumer, nothing in these Terms prevents you from benefiting from any mandatory consumer protection rights or protections available to you under the laws applicable to your circumstances.

17. Contact Us

If you have any questions, complaints or concerns regarding these Terms or an order, please contact us:

Welfor
21 Gortmerron Link Road
Dungannon, BT71 6LS
United Kingdom

Email: support@welfor.store
Phone: 02887724401

We will aim to respond to customer enquiries as soon as reasonably possible.