Privacy policy

Welfor ("we", "us" or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use and protect personal information when you visit or purchase from our website.

1. Information We Collect

When you use our website or place an order, we may collect information such as:

  • Your name

  • Billing and delivery address

  • Email address

  • Telephone number

  • Order and transaction information

  • Information you provide when contacting customer support

  • Technical information about your device and website usage

2. How We Use Your Information

We may use your information to:

  • Process and fulfil your orders

  • Arrange delivery

  • Process payments

  • Provide customer support

  • Communicate with you about your order

  • Prevent fraud and protect our website

  • Improve our website, products and services

  • Comply with legal and regulatory obligations

  • Send marketing communications where you have provided the required consent or where another lawful basis permits it

3. Payment Information

Payments may be processed through third-party payment providers, including PayPal.

We do not intend to store your complete payment card details on our own systems.

Payment providers may process your information according to their own privacy policies and terms.

4. Sharing Your Information

We may share relevant information with trusted third parties where necessary to operate our business, including:

  • Shopify and service providers supporting our online store

  • Payment providers

  • Delivery and logistics providers

  • Technology and hosting providers

  • Fraud prevention and security providers

  • Professional advisers where necessary

  • Government authorities or law enforcement where legally required

We only share information where there is an appropriate legal basis or where necessary to provide the requested service or comply with legal obligations.

5. International Data Transfers

Some service providers we use may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps required by applicable data protection law to protect that information.

6. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business records, resolving disputes and meeting legal, accounting or regulatory requirements.

Retention periods may vary depending on the type of information and the reason we hold it.

7. Cookies

Our website uses cookies and similar technologies to operate the store, remember preferences, understand website usage and, where applicable, support marketing and advertising.

Some cookies may require your consent. You can manage available cookie preferences through our website's cookie controls where provided.

UK guidance requires businesses to provide clear information about cookies and, for non-essential cookies, obtain appropriate consent.

8. Your Privacy Rights

Depending on the circumstances, you may have rights under applicable UK data protection law, including rights to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of personal information where applicable

  • Request restriction of processing in certain circumstances

  • Object to certain processing

  • Request data portability where applicable

  • Withdraw consent where processing is based on consent

You can contact us if you wish to exercise a relevant right.

9. Marketing

If you subscribe to marketing communications, you may receive information about products, offers and updates from Welfor.

You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the communication or by contacting us.

10. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

11. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices of third-party websites. We recommend reviewing their privacy policies before providing personal information.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact:

Welfor
21 Gortmerron Link Road
Dungannon, BT71 6LS
United Kingdom

Email: support@welfor.store
Phone: 02887724401

We may update this Privacy Policy from time to time to reflect changes in our business, services or legal requirements. The latest version will be published on this page.