Refund policy

At Welfor, we want you to be satisfied with your purchase. This policy explains your rights and our process for cancellations, returns and refunds.

1. Your Right to Cancel

If you are a consumer purchasing online, you generally have the right to cancel your order within 14 days after receiving the goods, without giving a reason.

If you wish to cancel an order, please contact us within the applicable cancellation period.

Email: support@welfor.store
Phone: 02887724401

2. Returning an Item

After notifying us that you wish to cancel, you generally have a further 14 days to return the goods.

Returned goods should be sent securely and, where reasonably possible, in suitable packaging.

Unless the item is faulty, damaged, incorrectly supplied or otherwise covered by your statutory rights, you may be responsible for the direct cost of returning an unwanted item where this has been clearly communicated before purchase.

3. Condition of Returned Goods

You may handle goods to the extent necessary to establish their nature, characteristics and functionality, similar to how you would reasonably be able to inspect them in a shop.

If goods have been handled beyond what is reasonably necessary and their value has consequently been reduced, we may be entitled to make a deduction from the refund where permitted by law.

4. Refunds

Once we receive returned goods, we will process the applicable refund in accordance with UK consumer law.

Where a statutory cancellation right applies, refunds will generally be issued within 14 days of receiving the returned goods, subject to the applicable legal requirements.

Where applicable, we will refund the cost of standard delivery. If you selected a more expensive delivery option, we are generally only required to refund the cost of the least expensive standard delivery option.

Refunds will normally be made using the original payment method.

5. Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged or different from what you ordered, please contact us as soon as possible with:

• Your order number

• A description of the problem

• Photographs or video showing the issue, where appropriate

We will assess the issue and provide an appropriate remedy in accordance with your statutory consumer rights.

Under UK consumer law, goods supplied to consumers generally need to be as described, of satisfactory quality and fit for purpose.

6. Items That May Be Excluded From Cancellation Rights

Certain products and circumstances may be excluded from the standard cancellation right under UK law, including certain personalised or made-to-order goods, perishable goods and sealed goods that are not suitable for return for health or hygiene reasons once unsealed.

Where an exception applies to a particular product, this will be communicated where required.

7. Sale Items

Unless otherwise stated, sale or promotional items remain subject to the same applicable statutory consumer rights as other products.

8. Contact Us

For returns, cancellations or refund questions:

Welfor
21 Gortmerron Link Road
Dungannon, BT71 6LS
United Kingdom

Email: support@welfor.store
Phone: 02887724401

Nothing in this policy limits or excludes any consumer rights that cannot legally be limited or excluded.